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Watchdog IT Support
Gain peace of mind knowing that Watchdog is always active, diligently protecting your computer.
Starter
- Auto Scan & Repair
- Update Management
- Enterprise Internet Security
- At an extra cost:
- Remote Support (£32.50/30 mins)
- Collect & Return (Ask for a quote)
- In-Shop Repairs (From £60 inc VAT)
For Home Users
- Auto Scan & Repair
- Update Management
- Enterprise Internet Security
- Remote Support
- Collect & Return
- In-Shop Repairs
For Businesses
- Auto Scan & Repair
- Update Management
- Enterprise Internet Security
- Remote Support
- Collect & Return
- In-Shop Repairs
Features
Watchdog’s features are designed to provide computing peace of mind. As your computers personal watchdog, Watchdog is designed to proactively support your computer ensuring it is always performing at its best.
Auto Scans & Repair
Watchdog will automatically scan and repair your computers software and hardware. Watchdog is always on the lookout for problems.
Update Management
Watchdog scans your computer programs automatically for updates and ensures they’re always up-to-date. This proactive measurement enhances security by patching bugs and exploits that malicious users could exploit.
Enterprise Internet Security
Watchdog provides 24/7 protection against malware, hackers, and scams. Packaged with Watchdog is Bitdefender Enterprise, offering enhanced security at no additional cost, ensuring your computer is always safeguarded.
Remote Support
If there is ever an issue that Watchdog cannot resolve, Watchdog will alert a technician, who will then contact you to provide remote support. If you ever have computer troubles, our technicians are available for remote support, just give us a call!
Collect & REturn
You just have to request a pickup by contacting us, and hand it over to the driver. Leave the rest to our technicians and once your computer is fixed, we’ll deliver it right back to you. Removing the inconvenience of visiting a computer repair shop.
In-Shop Repairs
Experience worry-free PC and laptop repairs with Watchdog. Our in-shop repair service is included in the subscription plans, ensuring our complete attention without unnecessary charges. You only pay for new parts if needed. Trust our skilled technicians to diagnose and fix issues efficiently.
Frequently Asked Questions
Below are frequently asked questions we recieve, if you have any further questions, please contact us.
Where do I Download Watchdog?
After you’ve gone through the process of starting your subscription with us, you’ll receive a link to download Watchdog IT Support onto your computer.
Do I need to do anything after installing Watchdog?
After installing Watchdog, you do not need to do anything else. You can seamlessly resume using your PC as you normally would, gaining peace of mind knowing that Watchdog is diligently working in the background to ensure optimal performance and security.
How do I know the technician calling me is genuine?
We understand the concerns surrounding fraudulent tech support calls. That’s why, with Watchdog IT Support, we’ve implemented a solution for verification. If our technicians contact you, they will request a portion of your unique machine ID, a step taken during installation. We’ll then provide the rest, ensuring you that it’s our trusted team on the other end of the line.
How do I enable remote Support?
You don’t need to, when one of our technicians need to connect, they’ll call you and confirm that they are able to log in, they will give your machine ID so you know they are trustworthy.
What devices does Watchdog operate on?
Watchdog operates on computers, laptops, and Macs, diligently protecting them and keeping them as up-to-date as possible. Watchdog operates on Windows 10 and 11, and macOS 11, 12, and 13. If you have an older version of Windows or macOS, we strongly recommend you upgrade.
How do I install Watchdog?
We made installing Watchdog as simple as possible. Once you’ve started your subscription and received the download link, click the download link, download the Watchdog installer, and the installer will take you through the simple installation process.
How does the monthly charges work?
Your contract with us is for the provision of services described on this website on a ‘monthly in advance’ basis. Your subscription is collected monthly following the first free month and will continue until you cancel your contract.
What is my Machine ID?
Your Machine ID is used to identify who you are and which service you’re subscribed to. We also use it to identify ourselves when we call you, so when one of our technicians calls you to provide support, you know it’s a genuine phone call.
How do I use the Enterprise Internet Security?
To utilise the enterprise internet security capabilities of Watchdog, it’s essential to uninstall any existing anti-virus and internet security software from your device. This ensures the seamless and effective operation of Watchdog, allowing it to provide comprehensive protection and optimal performance tailored to your system’s needs.
Get In Touch!
Alternatively, call us at 01244 344366